This
tutorial is for Windows98, there is another for Windows XP, honestly
any other version of Windows, I don't know about them, but if need be
can call my computer guy to give me the answer.
-
Close down your browser
-
Click on My computer on your desktop
-
Click on (C:) Drive
-
Click on Windows
- You may need to then click on
Show all files
- Click on Temporary Internet Files
- Go to Menu bar and choose Edit then Select All
- Go back to Menu bar and choose File then Delete
- In your
address bar it should say C:\Windows\Temporary Internet Files you want
to add to that \Content.IE5 and hit go
- Delete all files and folders you see in there. You might get an
error message that you can't delete something, it is because you have
a browser window open, close it down.
- Go back to Menu bar and choose Go then Up One Level
- Delete all but the Content.IE5 folder if it is visible to you
- Go back to menu bar and choose Go then Up One Level
- Click on History folder
- Go to Menu bar and choose Edit then Select All
- Go back to Menu bar and choose File then Delete
- Go back to Menu bar and choose Go then Up One Level
- Click on the Temp folder
- Go to Menu bar and choose Edit then Select All
- Go back to Menu bar and choose File then Delete
- Go back to Menu bar and choose Go then Up One Level
- Click on the Downloaded
Program Files

You can do two things with the three circled files, either delete the
them entirely or right click on them individually and choose update. I
highly recommend deleting them and reinstalling. If you are having
chat problems, definitely delete.
Reboot your
computer.